- Inhalt:
- Artificial intelligence (AI) is changing the way every company does business-and it's revolutionizing customer service. The ability not only to automate certain tasks, but also to use AI to prequalify and direct the customer service queue is a massive time-saver. This course explores the groundbreaking new solutions powered by this emerging tech. Customer service consultant David Kay reviews tools you can buy off the shelf-such as chatbots and customer interaction analysis-as well as custom-developed applications that can provide more targeted business benefit. He also explains how to effectively plan and deploy AI and machine learning-based solutions. Using these insights, you can help your service organization thrive in the era of the AI revolution.
Titelinformationen
Titel: Customer Service Using AI and Machine Learning
Autor*in: Kay, David
Verlag: LinkedIn
Kategorie: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
507
Exemplare
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Verfügbar
0
Vormerker
Max. Ausleihdauer: 180 Tage