Learning Amazon Connect: Create and Manage a Contact Center
Autor*in: Bloy, Daniel
Jahr: 2018
Verfügbar
- Inhalt:
- Amazon Connect is a self-service, cloud-based contact center service. The self-service graphical interface in Connect makes it easy for non-technical users to build personalized and natural customer journeys, create routing logic, and track performance metrics. This course is designed to cover the essentials of Connect-the benefit it offers, the steps to create a Connect instance, and the process of routing calls. It is designed for operational managers, architects, and IT professionals who want to established cloud-based contact center. Instructor Daniel Bloy covers building team structures, assigning roles such as supervisors and agents, using the built-in reporting tools, and integrating with Lambda and DynamoDB for data collection. Plus, learn how to build, publish, and integrate a LEX chatbot for a conversational customer experience.
Titelinformationen
Titel: Learning Amazon Connect: Create and Manage a Contact Center
Autor*in: Bloy, Daniel
Verlag: LinkedIn
Kategorie: eLearning, Software & Programmieren, IT
507
Exemplare
507
Verfügbar
0
Vormerker
Max. Ausleihdauer: 180 Tage